When the luggage appeared on the carrousel, I noticed that the luggage tag I’ve placed on it had gone missing. I thought to myself “oh, no big deal, it’s just a tag”. I suspect it could probably be anywhere since I’ve made multiple transits throughout the journey. Imagine the surprise I had when I received a package with the Northwest Airline company logo on it.

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It was my misplaced luggage tag! Thanks to the kind employee from Delta/Northwest (you have very nice handwriting by the way) who found it and make the effort to mail it back. You’ve definitely gained the trust of a potential frequent flyer on your airline.

# customerservice delta northwest